Steps to Building a Loyal and Profitable Customer Base

During the first big wave of data warehousing in the 1990s, companies were sometimes described as being "data rich and information poor," a reference to the lack of business insights that still prevailed even after large amount of data had been collected and centralized. With the explosion of communications channels in recent years, that phrase has new currency, as many retailers have been struggling to integrate all these new data sources — and to make use of them to drive business results.