Building a Resilient E-Commerce Business in a Changing Economy

Many entrepreneurs have turned to e-commerce thanks to its incredible flexibility and extraordinary earning potential. However, as is the case with any business, there are challenges to be aware of — and the challenges in the e-commerce sector can be particularly unique, especially in the light of a tumultuous economy.

How the Economy Affects E-Commerce

Recent years have shown us how volatile economic conditions can be and how reactive the e-commerce sector is to these changes. For example, the COVID-19 pandemic inspired massive growth in the e-commerce sector because circumstances required people to shop online. Consumer preferences have also changed, as consumers now expect convenience above anything else. They've gotten used to the near-instant gratification of two-day shipping from Amazon.com and other e-commerce platforms as well as same-day pickup for retailers.

The e-commerce sector is fundamentally affected by changes in technology as well. While e-commerce was a disruption to traditional retail, e-commerce is beginning to experience disruption from trends like mobile commerce and social media shopping. For e-commerce businesses to survive in this new paradigm, they should embrace these trends by establishing user-friendly mobile apps and a significant social media presence.

How Diversification Can Make E-Commerce Businesses More Resilient

Perhaps the most important step any entrepreneur — particularly e-commerce entrepreneurs — must take to weather economic challenges is diversifying their business. Diversification provides businesses greater stability and resilience to external factors such as supply chain crises or economic conditions.

A few ways for e-commerce entrepreneurs to diversify their business include:

• Product diversification: One of the main ways e-commerce entrepreneurs can diversify their business is by introducing new products, which allows a business to attract a wider range of customers while reducing the risk of disruptions due to reliance on a single product.
• Target market diversification: Expanding target markets could be another interesting way for e-commerce entrepreneurs to create stability. Although an entrepreneur must understand what their business does best, identifying potential geographic or demographic expansions could provide welcome diversification.
• Channel diversification: Entrepreneurs can also consider diversifying their sales channels. For example, in addition to selling products on a dedicated website, e-commerce entrepreneurs can consider marketplaces like Amazon, eBay, or Etsy.
• Revenue stream diversification: Finally, some e-commerce businesses may also find success in diversifying their revenue streams. For instance, instead of simply selling products, a business could pursue offering a subscription service.

Being Proactive About E-Commerce Challenges

Beyond diversification, e-commerce entrepreneurs can also approach these challenges by optimizing their businesses’ operational efficiency. By integrating tools like automation, e-commerce businesses have the potential to streamline their operations significantly. This could be particularly powerful in aspects of the e-commerce operation, such as supply chain management, order fulfillment, marketing, customer support, and more.

Finally, e-commerce entrepreneurs should strive to take a proactive approach to potential economic challenges through robust financial planning and risk mitigation. Today's entrepreneurs have access to an unprecedented level of data-driven insights, which provides them with more ways to improve their inventory management. For example, data can reveal which products are successful and need to be stocked at increased levels and which lack demand and should be discontinued.

Navigating the economic challenges of the e-commerce sector can be difficult, but entrepreneurs who embrace data-driven insights, automation, and diversification can build more resilient businesses. Although it can take a lot of work, building an e-commerce business that can weather the economy's challenges is possible.

Alex Fedotoff is the founder of eCommerce Scaling Secrets and the owner and operator of e-commerce brands aggregator D2C Brands, whose portfolio includes brands such as EQYL, Meilen, and others.