Bridging the Cross-Channel Gap With Live Chat

If visitors are interested in browsing your website, chat with them as they shop. Chat can provide real-time data on each shopper, so you can see what pages they've viewed, what page they're currently viewing, their account information, even their current shopping cart contents. Armed with context, you can quickly start a sales conversation that works or help them if they have questions. There's no better way to upsell a customer than knowing they're looking at downhill skis and reminding them to check out the new boots, bindings and poles you have in stock.