Bridging the Cross-Channel Gap With Live Chat

Assume every chat is a potential sale and you'll understand that, unlike phone or email, the magic of chat is answering customers immediately. Even a quick "Hello" to begin the conversation can keep a customer engaged and interested in buying, especially if you treat your online customers with the same care you show in your brick-and-mortar locations. And through chat, your operators can handle multiple conversations, making your team even more effective and increasing the likelihood of a sale.