Safeguard Your Gold Mine From Cyber Theft

4. Instruct your contact center reps who take billing information from consumers to do the following:
> Don’t use the phrase “billing address.” Rather, use the phrase “credit card billing address.” Why? When using AVS, the credit card billing address is the address that’s verified. Therefore, you want to be sure this is the address being captured in the database.
> Verify in your integration that the customer’s street address and ZIP code fields are mapped correctly to your payment software. Again, this relates to AVS. Ensure that any address information you’re submitting with payment data is the information that’s being verified. Moreover, be sure the address fields in your payment database map correctly to the acquirers’ — and in turn, processors’ — specifications for AVS.