Big Retail Execs Offer Post-Recession Tactics & Tips From NRF

Janiak:
Customer centricity starts with a “know thy customer” mantra. Consumers are smarter, accessing retailers across multiple channels, and more aware of what’s available to them. "They want solutions," she said, "not just products.”

Growth in consumer spending won’t return to its former level. “Surviving retailers will need to seek new areas for expanding their business,” she said, referring to international expansion as a prime possibility.