Big Retail Execs Offer Post-Recession Tactics & Tips From NRF
By
Paul Miller
and Catalog Success
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Also, be more networked with employees, vendors and customers, she added. “Only then will you reach a truly customer-centric organization.”
Alfred Lin, chairman/COO, Zappos:
“We believe in investing in our employees — including their technical fit — if they can do the technical job and fit in culturally.”
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