Big Retail Execs Offer Post-Recession Tactics & Tips From NRF

Bob Willett, CEO of Best Buy International and chief information officer of Best Buy Co.:
This is a time to focus on your growth strategy, “and that’s exactly what we’re going to do.”

Janiak:
Talent management is a strategic priority that should be on everybody’s list. Because work productivity has increased due to advances in technology and operating procedures, invest more heavily in your employees where needed. That’ll ensure that those who remain with you are well-equipped to deal with customer centricity.