7 Steps to Self Assessment

Look to trade groups, such as the Warehousing Research and Education Council (WERC) and the American Productivity & Quality Center, both of which offer industry metrics to their members.

STEP 4: Identify the best-in-class. With good benchmarking, you translate the circumstances underlying
successful performance measures into your own environment. Now you benchmark qualitatively at the processes, subprocesses and process attributes to understand the successful environment.