The Customer Touchpoint

• Provide financial incentives for seasonal employees who remain with you for the entire season.

• Search for labor pools in which part-time or seasonal work is attractive. This can include parents with school-aged children, those seeking second jobs, college students and retirees.

• Outsource the work for either all of the year or during peak business periods. Where outsourcing makes sense, finding the right situation and vendor requires careful analysis and research. But many businesses find the practice a good one for handling peak seasonal business volume. Partial outsourcing typically consists of 5 percent to 15 percent of order volume for overflow, after hours and weekend service.