The Customer Touchpoint
Best practices and software solutions for your catalog contact center.
• Ongoing training. This should include cross-training, skill-based progressions and seasonal merchandise training by buyers. These tactics effectively show your contact center employees their value to you and may offer advancement opportunities.
• Coaching/counseling. Use goal setting and performance evaluations as motivators and for help in retaining good employees.
- Companies:
- F. Curtis Barry & Co.
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