The Customer Touchpoint

In addition, some HR managers have developed a profile of the type of contact center employee that succeeds in their companies and seek to find applicants with those same characteristics and profile.

• Employee referrals. Use an incentive-based referral program in which some form of compensation is given to employees for referrals that result in successful hires. For example, some companies give employees a bonus of $50 to $100 if someone they refer as a potential employee is hired and stays through the season.