The Customer Touchpoint
Best practices and software solutions for your catalog contact center.
By
Curt Barry
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• eWorkforce Management software from Aspect (formerly TCS) is a comprehensive solution for automating the complex tasks of forecasting, scheduling and tracking contact center activity.
It uses mathematical models, and automatically will recognize and accommodate seasonal variations. The software tracks contactcenter performance throughout the day, so you can make adjustments to maintain efficiency. And it allows you to tailor input and output parameters. Visit www.aspect.com.
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- Companies:
- F. Curtis Barry & Co.
Curt Barry
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