The Customer Touchpoint
Best practices and software solutions for your catalog contact center.
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Curt Barry
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• Blue Pumpkin Director Enterprise is a forecasting and scheduling product designed to help optimize your contact center’s schedule. It uses an integration platform to collect data from key contact servers for forecasting, scheduling and reporting. It provides agents with desktop access to information such as schedules, time-off requests and shift swapping. Visit www.bluepumpkin.com.
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- F. Curtis Barry & Co.
Curt Barry
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