The Customer Touchpoint
Best practices and software solutions for your catalog contact center.
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Curt Barry
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Reduced call abandonment is another benefit of implementing a scheduling package. Our research shows that catalogers using such a package saw their abandonment rates drop from, on average, 5 percent to 3 percent when using the scheduling software. An abandonment rate of 3 percent or less is considered best-of-class service.
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Curt Barry
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