The Customer Touchpoint

Scheduling and Staffing Software Can Help

One tool that can help maximize contact center staff time is scheduling and management software. We see a significant difference in the cost per call for those companies using a scheduling package compared to those who don’t use it. From our proprietary research, we have found that companies using contact center software experience a cost per order in the $3.30 range, while those not using it are faced with costs in the $3.95 per order range.