Balancing Your Budget and Investment: When is the Right Time to Outsource?

5. Can a major activity be outsourced and not result in a total loss of control (e.g., call-center overflow, peaks and weekends)?

6. Which provider best understands your category of product (e.g., apparel with its high SKU storage needs, returns, etc.) and mode of operation (e.g., e-commerce, catalog management systems, etc.)?