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Paul Miller
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Giroux said that he recommends the Philippines over other foreign call center hubs, such as India, because of the Westernization of its culture, and American companies’ “easier ability to have accent neutralization.” Government subsidies are also enhancing the call center scene there.
Personnel Concepts and four other Brady brands started call centers in the Philippines, first outsourcing to local call center firms. “Now,” Giroux said, “we’re three months into our own Brady-owned call center.”
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