Three Common Operating Mistakes in a Catalog Contact Center
... and how to avoid them
To that end, here are three of the most common operating mistakes I find in poorly run catalog contact center operations, along with the techniques that well-run operations successfully employ to better handle the same processes.
Mistake No. 1: Ineffective Forecasting of Incoming Call Volume
Given the real-time nature of incoming call volumes, accurately projecting workloads is a critical activity for a catalog contact center. But in the case of weaker operations, the process often is ineffective and informal at best.
- Companies:
- Spaide, Kuipers & Co.
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