Three Common Operating Mistakes in a Catalog Contact Center

How to avoid this: Well-run companies often maintain a permanent flex-time contact center staff by hiring individuals willing to work four- to six-hour shifts, three to five days a week. The company guarantees this flex staff a minimum number of hours each week (e.g., 20 to 24 hours) and gives the staffers the flexibility to choose their hours from an inventory of available hours. In turn, they require the flex staff to expand their hours during periods of peak activity.