Three Common Operating Mistakes in a Catalog Contact Center
... and how to avoid them
This scheduling process typically centers around a weekly meeting involving contact center managers, the department scheduler, human resources and marketing personnel.
The meeting’s purpose is to establish the upcoming weeks’ forecasts, adjust the current forecast and identify outstanding issues (e.g., new hires, training, departmental meetings, holidays, illness) that can affect the center’s staffing.
- Companies:
- Spaide, Kuipers & Co.
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