Test Your Website Now to Avoid a Nightmare Before Christmas

During the holiday rush, the most important metric to monitor is uptime. By focusing on availability from the customer's point of view — i.e., monitoring multiple locations in real time — IT puts itself in the best position to succeed.

2. Monitor data that relates closely to user experience. If you don't have uptime, you don't have a user experience. Once you've covered that base, IT's focus should pivot toward factors that will influence consumers’ impressions of your website.