A Fulfilling Holiday
Ashford.com made a serious commitment to satisfying customers this season, and succeeded
“I think for us the most challenging thing is maintaining the same level of quality on packing and presentation of items in periods of very high volume,” says Bill Hensler, COO of Ashford.com. “At that pace, we make sure we focus on [quality] so the customer has a really first-class experience.”
Ashford hires extra help during peak times and reviews the previous day’s picking and packing times, shipping and number of orders at a daily meeting.
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