Agile or Clumsy: How Does Your Contact Center Rank?

• Poorly constructed menus with old, stale, tired greetings that were likely created too long ago.
• Systems set up so reps often have to move their hands from the mouse to the keyboard and back, which costs customers time. (Agile setups enable reps to keep their fingers on the keyboard most of the time.)

Agile Menus for Reps