Adding a Little Fat to the Bottom Line

At the conclusion of my most recent hotel stay, I nearly went into sticker shock when I got my bill. Not only was the nightly rate exorbitant for a plain old room in the major hotel chain (my colleagues and I chose it solely for its proximity to the town’s convention center), there were numerous add-on charges that made the total fee downright outrageous. “For that much,” I thought to myself, “I should have been slathered in luxury, not given teeny bars of soap and small, scratchy bath towels.”