Ace is the Place for Excellent Customer Service - Page 5 of 5

By Melissa Campanelli

During his keynote session for RMV, Surane will offer best practices around how to motivate and empower your staff to make customers feel every bit as important as they are. He will also discuss the following:

Ace Hardware’s customer service philosophy;
how to develop an action plan to operationalize and improve customer service for your company;
how to build a company culture around a customer-first mind-set;
how to teach employees to amaze customers through stellar service;
how to inspire employees at all levels to lead and realize the impact they have on the business;
and so much more!

Register for RMV today to learn these vital customer service secrets. And while you're there, check out the other RMV sessions that will be focusing on hot-button retail topics such as mobile, international expansion, the rebirth of print catalogs and much more! I hope to see you there!

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Melissa Campanelli Author's page Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.