Ace is the Place for Excellent Customer Service - Page 3 of 5

By Melissa Campanelli

Knowing all this, wouldn't it be great if you could get customer service lessons from Ace Hardware? Well, we thought so, which is why we booked John Surane, the executive vice president of merchandising, marketing and sales for Ace Hardware, to share the secrets to the retailer's customer service success with attendees to the Retail Marketing Virtual Conference & Expo (RMV) taking place on May 12.

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Melissa Campanelli Author's page Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.