A True Multichannel Experience

Of All Places

But back to my Sears visit. Considering the somewhat oddball marriage between Sears and Lands’ End, it’s a little ironic that I had a complete multichannel experience (“revelation?”) in the Danbury Sears store in December. My wife and I looked high and low in Sears’ Lands’ End area for the right size of a pair of walking shoes from the Lands’ End catalog that we thought would be ideal for my mother. We had a clerk check the stock room, but Mom’s size wasn’t available in that store.