A ‘Real World Look’ at Customer Service Policies
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Catalogers who send heavier items (in excess of 1 lb, for example) can measure weight as packages ship to establish that the order probably isn’t missing anything.
So how does a company know if its customer service policies are correct? “It’s an important question that must be answered,” Holody summed up. “Ultimately, your customers and your financial reporting should tell you.”
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- Companies:
- Palm Beach Jewelry
- People:
- Dees Stribling
- Timothy Holody
Dees Stribling
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