A ‘Real World Look’ at Customer Service Policies

Track Trends, Tweak Policies

Customer service policies are changeable, however. “Look for trends and tweak your policies as needed to satisfy the financial needs of the business as well as customer needs,” Holody said.

But companies need to be careful not to overreact to short-term trends, he added. Policies must be tracked over time. Catalogers should take into account seasonality or other trends in a business.