A ‘Real World Look’ at Customer Service Policies

Holody’s presentation at the recent National Conference on Operations & Fulfillment in Schaumburg, Ill., was a case study, “A Real World Look at Customer Service Policies,” which focused on how Palm Beach Jewelry handles various customers service situations and, most notably, how much those policies cost. “The goal is to offer great customer service, but at a level that you can afford,” he said.