Readers’ Advocate

Favorite catalogs: “Williams- Sonoma, Pottery Barn and Chambers are all premiere examples of how to do multichannel retailing right,” says Leveen. “It’s difficult to do all channels well, and they’re the leaders.”

Fun fact: One of Leveen’s favorite Web sites is www.outdoorsports.com, from which he often buys kayaks. “Sometimes I feel like I need a 12-step program to help me stop buying them!”