A Framework for Driving Omnichannel Loyalty

What Does This Mean to You as a Retailer?
Given that omnichannel is hard, there's a huge opportunity for retailers who get it right. According to a Deloitte study, omnichannel customers spend 93 percent more per transaction than customers that only shop online. Similarly, omnichannel customers spend 208 percent more per transaction than those that only purchase in-store.