Portrait of a Pioneer
A Customer-Centric Approach and Other Enduring Lessons Learned From the Old Sears Catalogs
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Finally, the catalog’s copy and illustrations focused on sales, but did so without being heavy-handed and thereby risking the loss of customer satisfaction. There was a light touch to it all.
Although this catalog isn’t highly polished like most present-day catalogs, it doesn’t miss the chance to sell products through the use of teaser copy, loss leaders and headlines touting low prices.
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- Companies:
- Sears Shop At Home
- Sears, Roebuck & Co.
Sang-youb Lee
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