Portrait of a Pioneer
A Customer-Centric Approach and Other Enduring Lessons Learned From the Old Sears Catalogs
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A couple of key tactics to maintain its low prices also stand out. For example, Sears employed direct transactions between customers and manufacturers. During the 19th century, most rural Americans bought their goods from middlemen such as traveling salesmen, peddlers and local stores. Direct transactions between customers and manufacturers brought about a revolution in low prices.
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- Companies:
- Sears Shop At Home
- Sears, Roebuck & Co.
Sang-youb Lee
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