A Compendium of the Year’s Top Tips in Cataloging and E-commerce

By The Catalog Success Staff

Motivate contact center reps without money.
Ask some key questions: What three things annoy you about your job? What would make your job more satisfying? Also conduct regular training and informational meetings as it’s difficult for reps to keep track of numerous marketing and merchandising initiatives in the expanding multichannel world.
—Angela Wolfe, The Orvis Co., “If Money Isn’t the Answer, What Is?” August, Catalog Success