A Compendium of the Year’s Top Tips in Cataloging and E-commerce

By The Catalog Success Staff

Work with multiple parcel carriers.
Don’t burn bridges with carriers; in fact, use more than one.
—David DeWees, source, Hershey Direct, “Hershey Direct Makes Seamless Ground Delivery Carrier Transition,” June, Catalog Success

When negotiating small parcel shipping contracts with carriers, don’t just demand low rates from the carriers.
Instead, provide them with a story line —- where your company has been, where it’s going, what your overall needs are. When you compare proposals, you have to understand the differences in carriers’ rates and what it means to the organization. The intricacy of looking at base rates is no small issue.
—Rick Collins, AFMS, source, “Know Your Carrier and Know Your Business During Negotiations,” April 25, Catalog Success Idea Factory