A Chat With Sue Landay, President, Trainer’s Warehouse

CS: If a new cataloger asked you to name the keys to success in cataloging, what would you say?
SL: Take things step by step. Start small. Address the development of infrastructure and solutions to meet the needs you have at the time. For example, we introduced a T1 line when we needed it in order to process credit cards and download information from our Web site more efficiently. Prior to that, we’d been printing our packing slips one-by-one. That necessitated changing our system so we could print all of our picks and then pack them separately. Whatever it is, you don’t need to do it all at once. You need to identify what you need to get started. What’s going to help at the stage you’re in? You can’t move onto the next thing without knowing what the implications of the last decision are. Increase step-by-step, not all at once.