A Chat With Sue Landay, President, Trainer’s Warehouse

CS: Did you have trouble with that delegation since you were used to doing things by yourself?
SL: That’s always a hard thing. Sometimes it could be faster or easier to do it yourself. But the growth of the company necessitates letting other people in and making that happen. So I think I continue to oversee a lot and continue to act as a sounding board. And when people are out, because we are a small company, I continue to step in. We actually had a period a few years ago where we had a lot of people on maternity leave. Not all at the same time, but it was my turn, then Sarah’s turn, then my turn again, then another one. I think we’re through with that now and back to full power, but when different people leave, we continue to cover those absences as a group.