A Chat With Paal Gisholt, President/CEO, SmartPak Equine

But when you look at how hard it is to feed supplements in a barn environment, it wasn’t being done correctly. There were misdoses. There were times when she’d look in the feed bucket that’s made up ahead of time and it would have a different colored product in it. And it was missing the vitamin E. This of course made her very frustrated. She went back to the barn manager and said, “I thought we had a pretty clear understanding that you would feed these supplements day in and day out, reliably.” And the person said, “I understand how upset you are, but we have 35 horses, nearly all of which get at least three supplements a day, and we’re challenged to get these done right.” Some of the staff didn’t speak English. There were high school kids in the mix. And everyone had their own idea of what the correct dosage was. It was a very complex regimen to enact, especially when you expect it of people who are making minimum wage.