CS: How did you deal with it?
NB: I think that it was an interesting challenge. One of the things I had to do was do some self discovery. What are your sacred cows, what is your management philosophy? You need a list of like three or four things that are your guiding principles. You have to have a really clear vision and set of objectives. There's nothing more critical at the end of the day. Two, you've got to build out a fantastic team. You can throw a really bad situation at a great team and they'll figure it out. Third, we needed a plan. How were we going to develop what it was going to look like? Four, coming up with the balance between the art and the science. The science is how many reps we need, what are we selling, that sort of thing. The art is the attitude, the customer service side.
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A Chat With Nikhil Behldirector of sales centers, HP Home
CS: How did you deal with it?
NB: I think that it was an interesting challenge. One of the things I had to do was do some self discovery. What are your sacred cows, what is your management philosophy? You need a list of like three or four things that are your guiding principles. You have to have a really clear vision and set of objectives. There's nothing more critical at the end of the day. Two, you've got to build out a fantastic team. You can throw a really bad situation at a great team and they'll figure it out. Third, we needed a plan. How were we going to develop what it was going to look like? Four, coming up with the balance between the art and the science. The science is how many reps we need, what are we selling, that sort of thing. The art is the attitude, the customer service side.