CS: What was your biggest challenge in the first few years on the job?
NB: We'd been growing pretty rapidly. The challenge was to build out a contact center in a really short period of time without shortchanging the customer. That balance was a pretty significant challenge. There was a six month period of time where we built the infrastructure, hired the leadership team, brought on a couple of sales reps, built the technology in time for our back to school season last year. Not only did we not lose any sales, but we increased our revenue per call and our customer service scores from when we started.
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A Chat With Nikhil Behldirector of sales centers, HP Home
CS: What was your biggest challenge in the first few years on the job?
NB: We'd been growing pretty rapidly. The challenge was to build out a contact center in a really short period of time without shortchanging the customer. That balance was a pretty significant challenge. There was a six month period of time where we built the infrastructure, hired the leadership team, brought on a couple of sales reps, built the technology in time for our back to school season last year. Not only did we not lose any sales, but we increased our revenue per call and our customer service scores from when we started.