A Chat With Harvey Dean, president/CEO, Pitsco

We have a program we run every year called our HOT program. That stands for Harvey’s Official Targets. Every person has a team, and each team has targets. Those targets are spelled out in very formalized ways. We give monthly reports of the targets we’ve attained, and the target’s we’ve lost. There’s a company-wide acceptance that as an employee you are responsible. Once you know what your responsibilities are, you’re expected to do them. There is a mechanism in place to reward you for having achieved them at the end of the year.