A Chat With Harvey Dean, president/CEO, Pitsco

The reputation for being honest is important for Pitsco. We don’t quibble, and we do turn things around quickly when customers have problems. We get only a few calls a year from irate customers. Nine of out 10 times, they stay a customer, because we admit our mistakes. Either myself or my COO takes care of that customer if they’re really upset. We have high standards for order turnaround. I’m a big proponent of taking care of the customer.