A Chat with Steve Singer, president, Hartford York

CS: In what ways do you believe you've succeeded?

Singer: I think I've been able to do that. I've been able to establish long-standing relationships. I have a great relationship with my printer, with the people who do creative for me. I have strong relationships with vendors. I know a lot of my customers, and I always have. Even during the Lilliput years. I make a point of talking to customers on a regular basis. I continue to do that. I think if you maintain positive relationships with the people you deal with, you can't help by succeed. Being straight and honest.