A Call Center Rep Gave My Credit Card Number to a Third Party

“At some point in the conversation, you said ‘yes’ to something or ‘uh-huh,’ or you grunted,” he said.

“But not to a charge of $96 for membership in a shopping club. I would’ve remembered that. I specifically said ‘no’ to the offer,” I said.

When I mentioned this incident at work, a colleague said she’d just ordered from the same catalog, got the same aggressive cross-sell, agreed to look at the club’s information, and got in the mail not just the brochure but a separate white paper noting she’d be charged $96 for membership if she didn’t cancel. She showed me the packet. I never got such a sheet in my packet from the shopping club, and so I never received written notice that I had to cancel the membership to avoid the $96 charge.