A Call Center Rep Gave My Credit Card Number to a Third Party

I called my credit card company, American Express, telling it what happened, and requested it open an investigation into the matter, which it did. For my trouble, American Express gave me a free one-year membership in its rewards program, which I happily accepted.

The following Monday, I called the vice president of marketing at the catalog, someone I had spoken with previously in my role here at Catalog Success. I left a message explaining what happened. He called back within the hour and asked for more details. Three days later he said he was awaiting the transcript from the call, but that his company’s call center officials listened to the tape and determined they did nothing wrong.