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Joe Keenan
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5. Loyalty programs. Catalogs are a great place to encourage customers to visit your Web site to track points, redeem gifts, and get information on exclusive offers and events, Haggin notes.
6. Personalized URLs (PURLs). These Web pages are filled with merchandise based on the individual’s past purchase behavior. PURLs have proven to engage customers at a higher rate because of this level of personalization.
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- Jeff Haggin
- Joe Keenan
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Joe Keenan
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
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Catalog Success
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