8 Steps to Shoebuy.com's Success
Customer service has never been outsourced at Shoebuy.com. It's the one part of the business that's not scalable, Savitz said. If Shoebuy.com gets a customer service email, it will respond to that customer within a half-hour and the customer service phone calls are answered within 75 seconds.
4. Don't ever stop innovating and building value. Innovation for Shoebuy.com comes in all facets of the business, from how it offers product to how customers can transact on the site (e.g., PayPal, Bill Me Later, Google Checkout) to creating a culture of entrepreneurship. Citing a culture of entrepreneurship, Savitz noted that interns are treated the same as senior management and, in fact, many senior leaders at the company were former Shoebuy interns. Don't be afraid to call your brand manufacturers and even your competitors to gain insight about your business or the e-commerce industry as a whole, Savitz added.
