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What's more, a clear returns policy increases the probability of recommendations and repeat business from online shoppers, as almost half of the respondents said they'd be likely to shop more often with a retailer or recommend a retailer to a friend if the retailer has a lenient and easy-to-understand returns policy.
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- Companies:
- Federal Express
- FedEx SmartPost
- Places:
- United States
The Retail Online Integration Staff
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